Frequently asked questions (FAQ)
FAQ
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General
Our mats are made from natural rubber and absorbent microfiber material. They are free from plastic, PVC and toxins, free of DINP, DNOP, DIDP, DnHP, DCHP, DIBP, DPENP, DBP, BBP, DEHP.
Our eco-friendly yoga mats are made in China by a company certified and specialised in making eco friendly, natural rubber yoga mats. They are a transparent company who cares for their employees and treats them fairly by not forcing them to work excessive hours. They give them the choice to work the hours they would like to and pay them accordingly and fairly for their time at a rate higher than the local minimum wage.
It was extremely important to us to work with suppliers who care for the wellbeing of their employees and who are also conscious of their ecological footprint.
Common yoga mats are made from plastic and Polyvinyl Chloride (PVC) which is made from petroleum and can have major impacts on our health and the environment. Our yoga mats are free from plastic & PVC and are made using non-toxic foaming agents and natural rubber.
By purchasing these environmentally friendly yoga mats, you are contributing to a sustainably focused business who has Planet Earth as a high priority. When you purchase a strap for your yoga mat you are helping the Wayuu indigenes community in Colombia earn their own income.
Your yoga mat should be disinfected when you feel you have been in contact with germs, or in open spaces. If you are practising at home a simple wipe down after use would be fine.
For a Deep Clean:
Mix approximately 3 cups of WARM water with a little bit of detergent and use a damp cloth or soft sponge to clean your mat. To remove any soap from the mat after cleaning it, wipe with a clean wet cloth and then wipe down with a dry towel and let it dry outside in a shady space. We do not recommend putting your yoga mat in the washing machine or dryer.
Our mats are perfect for hot yoga & any other type of yoga. If you need extra grip we recommend spraying with a little water prior to using.
Delivery / Shipping
Our environmentally friendly yoga mats can be purchased through our instagram or through our website by clicking here.
If you place your order before 12:00 pm your parcel will be dispatched on the same day via Sendle regular mail. If your order is placed after this time it will be posted the following day. Shipping times will vary depending on your location. Please head to Sendle for delivery times.
The Shipping is $10 Australia-wide using Sendle with a tracking number.
Yes, everywhere in Australia.
No, we only ship to Australian addresses.
Orders are processed after payment confirmation by the following business day and subject to availability of products.
Please keep in mind this is only a delivery estimate:
- Deliveries inside Sydney 1 to 3 business days
- Deliveries Outside Sydney 2 to 6 business days
- Deliveries to Western Australia and Northern Territory can take up to 10 days
Your credit card details are very safe with us, as we never store your credit card details for any reason.
We do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a exchange or credit note where goods are faulty or don’t do what they are supposed to do.
Please retain your receipt for proof of purchase
If you’ve used an item and found it to be faulty, you can request a return and may have other rights such as a right of repair, replacement or refund.
We undertake to replace you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated Contact Us page where we set out our requirements relating to return of such goods.
If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.